Justin’s career began as a news anchor and feature producer for NPR, where he learned that every story is a human story, and that even the most complex problems are, at their core, human problems. He was thrilled to find out that the business world had a place where you could not only tell the stories of complex human issues, but actually innovate to solve them. Chronic pediatric disease became a part of Justin’s life story when his daughter was diagnosed with type 1 diabetes on her fifth birthday. Since then, he has turned his attention to innovating in health care, focusing on system design and quality improvement that puts the human story at the center of health care systems.

Empathy and Moderating